Citizen Shipper — Company Profile & Services
Citizen Shipper is a U.S. marketplace for door-to-door pet transport—you post your route, compare bids, and choose a background-checked driver. Bookings include a $1,000 Pet Protection Plan, Booking Assurance, and tele-vet access via partners. Public ratings are mixed but generally positive at scale: Trustpilot shows 4.7/5 from ~6,000 reviews, Consumer Affairs lists 4.4/5 (40 reviews), Site jabber shows 3.3/5 (1,069 reviews), and the company is BBB-accredited with an A- rating; read platform policies on fees and refunds before booking.
Services
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To assist you in gathering crucial information from the provider's website, we have conducted research and summarized the key features of the service provider. You can use the comparison tool on the main page to assess 3 different companies based on these features in a single table.
✖ Veterinary Services
Issuance of health certificates along with any other veterinary-related documents needed for the transport of your pet
✖ Live Tracking
Keeping you informed about your pet’s journey with real-time location tracking, enabling you to have peace of mind knowing exactly where your furry friend is throughout the journey
✖ Notifications on Journey Milestones
Get updates on your pet's journey milestones through messages and photos, allowing you to stay connected and informed about every important step along the way
✖ Travel Kennel
Provision of an airline-approved travel kennel that is ideally suited for your pet's size
✖ Travel Nanny Service
Provision of a companion who will accompany your pet during the journey, ensuring they are safe and well-cared for at all times.
✖ Shared Ride Service
Coordinating pets that are heading in the same direction allows you to share costs with other pet owners, making it more budget-friendly.
✖ Military PCS Discounts
Military PCS services offer discounts and assist in the safe and smooth relocation of pets during Permanent Change of Station (PCS) transitions.
✖ Private Jet Charter Service
Provision of Pay-Per-Seat Private Jet Charter for pet and the owner to travel together and provides pets with a stress-free journey, avoiding cargo holds
✖ Pet Rescue Service
Pet rescue service involves coordinating the relocation of pets in distress—whether abandoned, displaced, or needing emergency transport.
✖ IPATA Membership
The IPATA membership symbolizes a reliable standard of professionalism and animal welfare in international transport
✓ BBB Accreditation
Better Business Bureau Accreditation is a trusted mark of reliability, ethical practices, and customer commitment
✖ Exotic / Beyond Cat&Dog Pet Handling
Exotic pet handling service ensures safe, compliant, and stress-free transport for animals with special needs, such as reptiles, birds, or small mammals, requiring expert care and knowledge of unique regulations
✖ Quarantine Handling
Quarantine handling service supports pet owners when relocating to countries that require mandatory pet quarantine, ensuring safe transfer, proper care, and full compliance with regulations during the quarantine period
✓ Pet Transport Insurance
Provides coverage for risks during transit, such as delays, cancellations, lost or delayed pets, and certain medical emergencies. It is usually short-term, applying only to the duration of the journey, and gives you peace of mind that unexpected travel issues are financially protected
Get in Touch with Citizen Shipper
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Mailing Address
701 Tillery Street Unit 12-1249
Austin, Texas, 78702
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This directory is created to help you gather essential information regarding pet transport companies.
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